.chat-widget {
    position: fixed;
    right: 24px;
    bottom: 24px;
    z-index: 1400;
    width: min(420px, calc(100vw - 32px));
    pointer-events: none;
}

.chat-widget[hidden] {
    display: none !important;
}

.chat-widget__launcher,
.chat-widget__panel {
    pointer-events: auto;
}

.chat-widget__launcher {
    width: 100%;
    display: flex;
    align-items: center;
    gap: 14px;
    padding: 14px 18px;
    border: none;
    border-radius: 24px;
    background: linear-gradient(135deg, #1d4ed8, #2563eb);
    color: #ffffff;
    box-shadow: 0 20px 45px rgba(37, 99, 235, 0.28);
    cursor: pointer;
    transition: transform 0.2s ease, box-shadow 0.2s ease, opacity 0.2s ease;
}

.chat-widget__launcher:hover {
    transform: translateY(-2px);
    box-shadow: 0 24px 55px rgba(37, 99, 235, 0.34);
}

.chat-widget__launcher-icon {
    width: 44px;
    height: 44px;
    border-radius: 16px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    background: rgba(255, 255, 255, 0.14);
    font-size: 1.1rem;
    flex-shrink: 0;
}

.chat-widget__launcher-copy {
    min-width: 0;
    flex: 1;
    display: flex;
    flex-direction: column;
    gap: 2px;
    text-align: left;
}

.chat-widget__launcher-copy strong {
    font-size: 0.98rem;
    line-height: 1.15;
}

.chat-widget__launcher-copy span {
    font-size: 0.84rem;
    color: rgba(255, 255, 255, 0.84);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.chat-widget__launcher-count {
    min-width: 34px;
    height: 34px;
    border-radius: 999px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    background: rgba(255, 255, 255, 0.18);
    font-size: 0.9rem;
    font-weight: 700;
    flex-shrink: 0;
}

.chat-widget__panel {
    width: 100%;
    height: min(78vh, 640px);
    margin-top: 12px;
    display: flex;
    flex-direction: column;
    border-radius: 30px;
    overflow: hidden;
    background: rgba(255, 255, 255, 0.98);
    border: 1px solid rgba(226, 232, 240, 0.9);
    box-shadow: 0 30px 70px rgba(15, 23, 42, 0.18);
    backdrop-filter: blur(18px);
}

.chat-widget:not(.chat-widget--open) .chat-widget__panel {
    display: none;
}

.chat-widget--open .chat-widget__launcher {
    opacity: 0;
    transform: translateY(18px);
    pointer-events: none;
}

.chat-widget__panel-header {
    position: relative;
    padding: 18px 18px 14px;
    background: linear-gradient(180deg, rgba(239, 246, 255, 0.96), rgba(255, 255, 255, 0.92));
    border-bottom: 1px solid rgba(226, 232, 240, 0.9);
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 16px;
}

.chat-widget__panel-header--staff {
    display: block;
}

.chat-widget__panel-head-row {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 12px;
    min-width: 0;
}

.chat-widget__panel-subrow {
    margin-top: 12px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    min-width: 0;
    flex-wrap: wrap;
}

.chat-widget__panel-title {
    display: flex;
    flex-direction: column;
    gap: 10px;
    min-width: 0;
    flex: 1 1 auto;
}

.chat-widget__eyebrow {
    margin: 0;
    font-size: 1rem;
    font-weight: 800;
    letter-spacing: 0.02em;
    color: #0f172a;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.chat-widget__panel-header--staff .chat-widget__eyebrow {
    display: block;
    flex: 1 1 auto;
    min-width: 0;
    font-size: 1.08rem;
    line-height: 1.2;
}

.chat-widget__thread-toggle,
.chat-widget__icon-btn,
.chat-widget__tool-btn {
    border: none;
    cursor: pointer;
    transition: transform 0.2s ease, background-color 0.2s ease, color 0.2s ease;
}

.chat-widget__thread-toggle {
    align-self: flex-start;
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 9px 14px;
    border-radius: 999px;
    background: rgba(37, 99, 235, 0.08);
    color: #1d4ed8;
    font-size: 0.84rem;
    font-weight: 700;
}

.chat-widget__thread-toggle--compact {
    align-self: auto;
    padding: 8px 12px;
}

.chat-widget__thread-toggle:hover,
.chat-widget__icon-btn:hover,
.chat-widget__tool-btn:hover {
    transform: translateY(-1px);
}

.chat-widget__panel-actions {
    display: flex;
    align-items: center;
    gap: 10px;
    flex-wrap: wrap;
    justify-content: flex-end;
}

.chat-widget__panel-top-actions {
    display: flex;
    align-items: center;
    justify-content: flex-end;
    gap: 10px;
    flex-shrink: 0;
}

.chat-widget__panel-actions--staff {
    margin-left: auto;
    width: auto;
    flex: 0 0 auto;
    justify-content: flex-end;
    gap: 8px;
}

.chat-widget__header-item {
    min-width: 0;
    flex: 1 1 220px;
    display: flex;
    align-items: center;
    gap: 12px;
}

.chat-widget__header-item-copy {
    min-width: 0;
    display: flex;
    flex-direction: column;
    gap: 2px;
}

.chat-widget__header-item-copy h3,
.chat-widget__header-item-copy p {
    margin: 0;
}

.chat-widget__panel-header--staff .chat-widget__header-item-copy h3 {
    font-size: 0.98rem;
    font-weight: 700;
    color: #0f172a;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.chat-widget__panel-header--staff .chat-widget__header-item-copy p {
    font-size: 0.82rem;
    color: #64748b;
}

.chat-widget__panel-header--staff .chat-widget__header-item-copy p:empty {
    display: none;
}

.chat-widget__icon-btn {
    width: 36px;
    height: 36px;
    border-radius: 12px;
    background: rgba(148, 163, 184, 0.12);
    color: #334155;
}

.chat-widget__thread-menu {
    max-height: 230px;
    overflow: auto;
    padding: 14px 18px;
    background: #ffffff;
    border-bottom: 1px solid rgba(226, 232, 240, 0.9);
}

.chat-widget__thread-list {
    display: grid;
    gap: 10px;
}

.chat-widget__thread-empty {
    margin: 0;
    color: #64748b;
    font-size: 0.92rem;
}

.chat-widget__thread-item {
    width: 100%;
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px;
    border: 1px solid rgba(226, 232, 240, 0.9);
    border-radius: 18px;
    background: #ffffff;
    text-align: left;
    cursor: pointer;
    transition: border-color 0.2s ease, background-color 0.2s ease, box-shadow 0.2s ease;
}

.chat-widget__thread-item:hover,
.chat-widget__thread-item.is-active {
    border-color: rgba(37, 99, 235, 0.28);
    background: rgba(239, 246, 255, 0.8);
    box-shadow: 0 10px 24px rgba(37, 99, 235, 0.1);
}

.chat-widget__thread-thumb {
    width: 46px;
    height: 46px;
    border-radius: 14px;
    object-fit: cover;
    flex-shrink: 0;
    border: 1px solid rgba(226, 232, 240, 0.9);
    background: #e2e8f0;
}

.chat-widget__thread-copy {
    min-width: 0;
    display: flex;
    flex-direction: column;
    gap: 3px;
}

.chat-widget__thread-copy strong,
.chat-widget__thread-copy span {
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.chat-widget__thread-copy strong {
    color: #0f172a;
    font-size: 0.95rem;
}

.chat-widget__thread-copy span {
    color: #64748b;
    font-size: 0.82rem;
}

.chat-widget__context {
    padding: 16px 18px;
    display: flex;
    align-items: center;
    gap: 14px;
    background: #ffffff;
    border-bottom: 1px solid rgba(226, 232, 240, 0.9);
}

.chat-widget__context-copy {
    min-width: 0;
    display: flex;
    flex-direction: column;
    gap: 4px;
}

.chat-widget__context-copy h3 {
    margin: 0;
    font-size: 1.15rem;
    font-weight: 700;
    color: #0f172a;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.chat-widget__context-copy p {
    margin: 0;
}

.chat-widget__context-copy p:empty {
    display: none;
}

.chat-item-preview {
    width: 56px;
    height: 56px;
    border-radius: 16px;
    overflow: hidden;
    background: #e2e8f0;
    border: 1px solid rgba(226, 232, 240, 0.9);
    flex-shrink: 0;
}

.chat-item-preview--compact {
    width: 46px;
    height: 46px;
    border-radius: 14px;
}

.chat-item-preview__image {
    width: 100%;
    height: 100%;
    object-fit: cover;
    display: block;
}

.chat-header__meta {
    font-size: 0.9rem;
    color: #64748b;
}

.chat-status-badge {
    padding: 7px 12px;
    border-radius: 999px;
    font-size: 0.82rem;
    font-weight: 700;
    line-height: 1;
    display: inline-flex;
    align-items: center;
    justify-content: center;
}

.chat-status-badge--idle {
    background: #e2e8f0;
    color: #475569;
}

.chat-status-badge--active {
    background: #dbeafe;
    color: #1d4ed8;
}

.chat-status-badge--waiting {
    background: #fef3c7;
    color: #92400e;
}

.chat-status-badge--closed {
    background: #dcfce7;
    color: #166534;
}

.chat-status-badge--readonly {
    background: #f1f5f9;
    color: #475569;
}

.handover-btn {
    padding: 8px 12px;
    font-size: 0.82rem;
    white-space: nowrap;
}

.chat-widget__messages {
    flex: 1;
    padding: 18px;
    overflow-y: auto;
    display: flex;
    flex-direction: column;
    gap: 14px;
    background:
        radial-gradient(circle at top right, rgba(219, 234, 254, 0.65), transparent 32%),
        linear-gradient(180deg, #f8fafc 0%, #eff6ff 100%);
}

.message {
    max-width: 78%;
    padding: 12px 14px;
    border-radius: 22px;
    display: flex;
    flex-direction: column;
    gap: 10px;
    line-height: 1.5;
    word-break: break-word;
}

.message-sent {
    align-self: flex-end;
    background: linear-gradient(135deg, #2563eb, #1d4ed8);
    color: #ffffff;
    border-bottom-right-radius: 8px;
}

.message-received {
    align-self: flex-start;
    background: #ffffff;
    color: #1e293b;
    border-bottom-left-radius: 8px;
    box-shadow: 0 12px 25px rgba(15, 23, 42, 0.08);
}

.message-text {
    font-size: 0.96rem;
}

.sys-message {
    align-self: center;
    max-width: 86%;
    padding: 8px 14px;
    border-radius: 14px;
    background: rgba(226, 232, 240, 0.85);
    color: #475569;
    font-size: 0.83rem;
    text-align: center;
}

.message-meta {
    display: block;
    font-size: 0.72rem;
    opacity: 0.78;
    text-align: right;
}

.message-received .message-meta {
    text-align: left;
    opacity: 0.56;
}

.chat-attachment {
    display: flex;
    text-decoration: none;
    color: inherit;
}

.chat-attachment--image {
    flex-direction: column;
    gap: 8px;
}

.chat-attachment--image img {
    width: 100%;
    max-height: 220px;
    object-fit: cover;
    border-radius: 16px;
    border: 1px solid rgba(255, 255, 255, 0.16);
}

.message-received .chat-attachment--image img {
    border-color: rgba(226, 232, 240, 0.9);
}

.chat-attachment--image span {
    font-size: 0.78rem;
    font-weight: 600;
}

.chat-attachment--file {
    align-items: center;
    gap: 12px;
    padding: 12px;
    border-radius: 16px;
    background: rgba(15, 23, 42, 0.08);
}

.message-received .chat-attachment--file {
    background: #f8fafc;
    border: 1px solid rgba(226, 232, 240, 0.9);
}

.chat-attachment__icon,
.chat-attachment__download {
    font-size: 1rem;
    flex-shrink: 0;
}

.chat-attachment__copy {
    min-width: 0;
    display: flex;
    flex-direction: column;
    gap: 2px;
}

.chat-attachment__copy strong,
.chat-attachment__copy span {
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.chat-attachment__copy strong {
    font-size: 0.9rem;
}

.chat-attachment__copy span {
    font-size: 0.75rem;
    opacity: 0.82;
}

.chat-widget__composer {
    position: relative;
    padding: 14px 18px 18px;
    background: #ffffff;
    border-top: 1px solid rgba(226, 232, 240, 0.9);
}

.chat-widget__feedback {
    margin: 0 0 10px;
    padding: 10px 12px;
    border-radius: 14px;
    font-size: 0.84rem;
    font-weight: 600;
}

.chat-widget__feedback--info {
    background: #eff6ff;
    color: #1d4ed8;
}

.chat-widget__feedback--success {
    background: #dcfce7;
    color: #166534;
}

.chat-widget__feedback--error {
    background: #fee2e2;
    color: #b91c1c;
}

.chat-widget__selected-file {
    margin-bottom: 10px;
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 10px 12px;
    border-radius: 16px;
    background: #f8fafc;
    border: 1px solid rgba(226, 232, 240, 0.9);
}

.chat-widget__selected-file-copy {
    min-width: 0;
    display: flex;
    flex-direction: column;
    gap: 2px;
}

.chat-widget__selected-file-copy strong,
.chat-widget__selected-file-copy span {
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.chat-widget__selected-file-copy strong {
    font-size: 0.88rem;
    color: #0f172a;
}

.chat-widget__selected-file-copy span {
    font-size: 0.76rem;
    color: #64748b;
}

.chat-widget__clear-file {
    margin-left: auto;
    width: 32px;
    height: 32px;
    border: none;
    border-radius: 999px;
    background: rgba(148, 163, 184, 0.14);
    color: #334155;
    cursor: pointer;
}

.chat-widget__composer-form {
    display: flex;
    align-items: center;
    gap: 12px;
}

.chat-widget__input-shell {
    position: relative;
    flex: 1;
}

.chat-widget__input-shell input {
    width: 100%;
    height: 52px;
    padding: 0 96px 0 18px;
    border-radius: 999px;
    border: 1px solid rgba(203, 213, 225, 0.9);
    background: #f8fafc;
    color: #0f172a;
    font: inherit;
    transition: border-color 0.2s ease, box-shadow 0.2s ease, background-color 0.2s ease;
}

.chat-widget__input-shell input:focus {
    outline: none;
    border-color: rgba(37, 99, 235, 0.55);
    background: #ffffff;
    box-shadow: 0 0 0 4px rgba(37, 99, 235, 0.12);
}

.chat-widget__input-shell input:disabled {
    background: #e2e8f0;
    color: #64748b;
    cursor: not-allowed;
}

.chat-widget__input-tools {
    position: absolute;
    top: 50%;
    right: 12px;
    transform: translateY(-50%);
    display: inline-flex;
    align-items: center;
    gap: 6px;
}

.chat-widget__tool-btn {
    width: 32px;
    height: 32px;
    border-radius: 999px;
    background: transparent;
    color: #475569;
}

.chat-widget__tool-btn:hover {
    background: rgba(148, 163, 184, 0.12);
    color: #1d4ed8;
}

.chat-widget__tool-btn:disabled,
.chat-widget__clear-file:disabled {
    opacity: 0.55;
    cursor: not-allowed;
    transform: none;
}

.chat-widget__file-input {
    display: none;
}

.chat-widget__composer-form > button[type="submit"] {
    width: 50px;
    height: 50px;
    border: none;
    border-radius: 50%;
    background: linear-gradient(135deg, #2563eb, #1d4ed8);
    color: #ffffff;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-size: 1.1rem;
    box-shadow: 0 14px 30px rgba(37, 99, 235, 0.24);
    transition: transform 0.2s ease, box-shadow 0.2s ease;
    flex-shrink: 0;
}

.chat-widget__composer-form > button[type="submit"]:hover {
    transform: translateY(-1px);
    box-shadow: 0 18px 34px rgba(37, 99, 235, 0.3);
}

.chat-widget__composer-form > button[type="submit"]:disabled {
    background: #cbd5e1;
    box-shadow: none;
    cursor: not-allowed;
    transform: none;
}

.chat-widget__emoji-picker {
    position: absolute;
    right: 18px;
    bottom: 88px;
    width: 240px;
    padding: 12px;
    border-radius: 20px;
    background: #ffffff;
    border: 1px solid rgba(226, 232, 240, 0.9);
    box-shadow: 0 24px 50px rgba(15, 23, 42, 0.16);
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 8px;
}

.chat-widget__emoji-option {
    width: 100%;
    aspect-ratio: 1;
    border: none;
    border-radius: 14px;
    background: #f8fafc;
    cursor: pointer;
    font-size: 1.2rem;
    transition: transform 0.2s ease, background-color 0.2s ease;
}

.chat-widget__emoji-option:hover {
    transform: translateY(-1px);
    background: #e0f2fe;
}

@media (max-width: 700px) {
    .chat-widget {
        right: 12px;
        left: 12px;
        bottom: 12px;
        width: auto;
    }

    .chat-widget__panel {
        height: min(82vh, 620px);
        border-radius: 24px;
    }

    .chat-widget__panel-header,
    .chat-widget__context,
    .chat-widget__composer {
        padding-left: 14px;
        padding-right: 14px;
    }

    .chat-widget__panel-header {
        flex-direction: column;
        align-items: stretch;
    }

    .chat-widget__panel-title {
        width: 100%;
    }

    .chat-widget__panel-actions {
        justify-content: space-between;
    }

    .chat-widget__panel-header--staff {
        display: block;
    }

    .chat-widget__panel-head-row {
        align-items: center;
    }

    .chat-widget__panel-subrow {
        align-items: center;
        gap: 10px;
    }

    .chat-widget__panel-actions--staff {
        justify-content: flex-end;
        gap: 8px;
    }

    .chat-widget__header-item {
        flex-basis: 180px;
    }

    .message {
        max-width: 88%;
    }

    .chat-widget__emoji-picker {
        right: 14px;
        left: 14px;
        width: auto;
        bottom: 86px;
    }
}